Privacy policy

Privacy Policy

Last Updated: 03/08/2026

SOUQBARQ ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website SOUQBARQ.com (the “Site”) and use our services (collectively referred to as the “Services”).

As an ecommerce store, we work with trusted suppliers and logistics partners to fulfill customer orders. By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information

When you visit our Site, place an order, or contact us, we may collect certain personal information including:

  • Full name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment information (processed securely through payment providers)

  • Order details and purchase history

  • Any information you provide when contacting customer support or filling out forms on our website

This information is necessary for order fulfillment and providing our services.

1.2 Non-Personal Information

We may also collect certain non-personal information automatically when you use our website, such as:

  • IP address

  • Browser type and version

  • Device type and operating system

  • Website interaction data (pages visited, clicks, session duration)

  • Location information (if enabled on your device)

  • Cookies and analytics data

This information helps us understand how customers interact with our website and improve our services.

2. How We Use Your Information

2.1 Personal Information

We use the personal information we collect to:

  • Process and fulfill orders placed on SOUQBARQ.com

  • Arrange shipping and delivery through third-party logistics partners

  • Communicate order confirmations, shipping updates, and service notifications

  • Provide customer support

  • Improve our website and customer experience

  • Send promotional offers, updates, or marketing communications (only with your consent)

  • Detect fraud and protect the security of our website

2.2 Non-Personal Information

Non-personal information may be used to:

  • Monitor website performance

  • Analyze customer behavior and website traffic

  • Improve product offerings and services

  • Enhance website security and prevent fraud

3. Sharing of Your Information

3.1 Suppliers & Service Providers

Because SOUQBARQ operates as an ecommerce store, we may share necessary customer information (such as name, address, and phone number) with trusted suppliers and shipping partners in order to process and deliver your orders.

We may also share information with third-party providers for services including:

  • Payment processing

  • Order fulfillment

  • Shipping and logistics

  • Website analytics

  • Marketing and advertising

  • Customer support tools

All partners are required to handle your data securely and confidentially.

3.2 Legal Requirements

We may disclose your personal information if required to do so by law or if we believe such action is necessary to:

  • Comply with legal obligations

  • Protect the rights or safety of SOUQBARQ

  • Investigate fraud or illegal activity

  • Enforce our Terms of Service

3.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, customer information may be transferred as part of that business transaction.

4. Cookies & Tracking Technologies

SOUQBARQ uses cookies and similar tracking technologies to:

  • Improve website functionality

  • Analyze website traffic and usage

  • Personalize shopping experiences

  • Deliver relevant advertisements

You may control cookie settings through your browser. Please note that disabling cookies may affect certain website features.

5. Third-Party Links

Our website may contain links to third-party websites or services. These external sites have their own privacy policies, and we are not responsible for their content or privacy practices. We encourage users to review their privacy policies before sharing any personal information.

6. Data Security

We implement industry-standard security measures to protect your personal information. However, no online data transmission or storage system can be guaranteed to be completely secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Children’s Privacy

SOUQBARQ does not knowingly collect personal information from individuals under the age of 16. If we become aware that such data has been collected, we will take immediate steps to delete it.

8. Your Rights

Depending on your location and applicable laws, you may have rights including:

  • Accessing the personal data we hold about you

  • Requesting corrections to inaccurate information

  • Requesting deletion of your personal data

  • Opting out of marketing communications

You can request any of the above by contacting us.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date.

Your continued use of SOUQBARQ.com after any changes indicates your acceptance of the updated Privacy Policy.

10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Website: https://SOUQBARQ.com
Email: support@souqbarq.com
WhatsApp: +971 56 805 1767
Business Location: Dubai, United Arab Emirates