Shipping policy
Shipping Policy
Last Updated: 03/08/2026
Thank you for shopping with SOUQBARQ. This Shipping Policy explains how orders are processed, shipped, and delivered when you place an order on SOUQBARQ.com.
SOUQBARQ operates as an ecommerce store, meaning some products are shipped directly from our trusted suppliers and fulfillment partners to your location.
1. Order Processing Time
After placing an order on SOUQBARQ.com, your order will go through a processing stage before shipment.
Processing Time:
1–3 business days
During this time we:
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Confirm payment
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Verify order details
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Prepare the order with our supplier
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Arrange shipping with our logistics partners
Orders are processed Monday to Friday and may not be processed during public holidays.
2. Delivery Coverage
We currently deliver to customers in the GCC region, including:
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United Arab Emirates (UAE)
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Saudi Arabia (KSA)
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Kuwait
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Qatar
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Bahrain
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Oman
Delivery availability may vary depending on product suppliers and logistics partners.
3. Estimated Shipping Time
Estimated delivery times for GCC countries:
United Arab Emirates (UAE):
3 – 8 business days
Saudi Arabia, Kuwait, Qatar, Bahrain, Oman:
5 – 12 business days
Shipping times may vary depending on:
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supplier warehouse location
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customs clearance
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local courier operations
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seasonal demand
These delivery times are estimates and not guaranteed.
4. Shipping Fees
Shipping costs will be displayed at checkout before completing your purchase.
We may offer:
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Free shipping promotions
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Standard shipping options
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Discounted shipping campaigns
Shipping fees depend on:
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delivery destination
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product size and weight
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supplier location
5. Order Tracking
Once your order has been shipped, you will receive a tracking number.
Tracking details may take 24–72 hours to become active in the courier system.
You can use this tracking number to monitor your shipment progress.
6. Multiple Shipments
Because SOUQBARQ works with multiple suppliers, items in the same order may sometimes be shipped in separate packages.
If this happens:
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packages may arrive at different times
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each package will have its own tracking number
This is normal and does not mean items are missing.
7. Customs & Import Duties
For orders delivered within the GCC region, customs duties are usually minimal or included depending on the shipping partner.
However, in some cases customers may be responsible for:
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import duties
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customs taxes
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government fees
These charges are determined by the destination country and are not controlled by SOUQBARQ.
8. Incorrect Shipping Information
Customers must provide accurate shipping details at checkout.
If incorrect information is provided:
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delivery may be delayed
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the package may be returned
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additional shipping costs may apply
Please contact us immediately if you need to correct your address.
9. Delivery Issues
If your tracking status shows delivered but you did not receive your order:
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Check with family members, neighbors, or building reception/security
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Contact the shipping courier
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Contact our support team for assistance
SOUQBARQ will assist customers in resolving delivery issues whenever possible.
10. Contact Us
If you have questions regarding shipping or delivery, please contact us:
Website: https://SOUQBARQ.com
Email: support@souqbarq.com
WhatsApp: +971 56 805 1767
Business Location: Dubai, United Arab Emirates