Privacy Policy

Last Updated: 07/23/2026

SouqBarq ("we," "us," or "our") operates the website souqbarq.com (the "Site"). This Privacy Policy explains how we collect, use, and protect your personal information when you visit our Site or make a purchase.

Information We Collect

Information you provide to us:

• Name, phone number, email address, and delivery address when you place an order or contact us
• Order details, including products purchased and order history
• Messages you send us via email, WhatsApp, or our contact form

Information collected automatically:

• Device and browser information, IP address, and general location
• Pages visited, time spent on the Site, and referring website
• Cookies and similar tracking technologies (see Cookies section below)

We do not collect or store payment card information, as we currently accept Cash on Delivery only.

How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Communicate with you about your order status, delivery, and any issues
• Respond to customer service inquiries
• Improve our Site and product offerings
• Send you marketing communications, where you have opted in (you may unsubscribe at any time)
• Comply with legal obligations

How We Share Your Information

We share your information only as necessary to operate our business:

• Fulfillment partners: We share your name, delivery address, and order details with our fulfillment and logistics partner(s) to process and deliver your order.
• Service providers: We use Shopify to operate our online store, which processes data on our behalf in accordance with its own privacy practices.
• Analytics and advertising: We may use tools such as Google Analytics and Meta (Facebook/Instagram) Pixel to understand Site usage and measure the performance of our advertising. These services may collect data via cookies.
• Legal requirements: We may disclose your information if required by law or to protect our legal rights.

We do not sell your personal information to third parties.

Cookies

Our Site uses cookies to improve your browsing experience, remember your preferences, and understand how visitors use our Site. You can control or disable cookies through your browser settings, though this may affect Site functionality.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including to comply with legal, accounting, or reporting requirements.

Your Rights

Under the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021), you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to legal retention requirements
• Withdraw consent to marketing communications at any time

To exercise these rights, contact us using the details below.

Children's Privacy

Our Site and products are not directed at children. We do not knowingly collect personal information from individuals under 18.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at:
Email: support@souqbarq.com
WhatsApp: +971 56 805 1767