Shipping Policy

Last Updated: 07/24/2026

This Shipping Policy explains how orders placed on souqbarq.com are processed and delivered.

Delivery Areas

We currently deliver across the United Arab Emirates, including Dubai, Abu Dhabi, Sharjah, and other Emirates. We do not currently ship internationally or to other GCC countries.

Order Processing

Once your order is placed, it is processed and prepared for dispatch by our fulfillment partner. Processing times vary by product:

• Most items are dispatched within 1–3 business days.
• Select items may be sourced from international suppliers and can take 5–7 business days to dispatch. Where this applies, it will be noted on the individual product page.

Delivery Times

Once dispatched, most orders are delivered within 1–3 business days across the UAE. Actual delivery times may vary due to your location, courier availability, weather, public holidays, or other factors outside our control.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation, and tracking information will be provided where available, so you can follow your delivery.

Cash on Delivery

We offer Cash on Delivery (COD) on all orders across the UAE. You pay only when your order arrives at your door. Please ensure someone is available at the delivery address to receive and pay for the order.

Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible at the details below. Once an order has been dispatched, it can no longer be modified or cancelled.

Failed or Missed Deliveries

If a delivery attempt is unsuccessful (for example, if no one is available to receive the order), our courier may attempt redelivery or contact you to arrange a suitable time. Repeated failed delivery attempts may result in the order being returned and cancelled.

Questions

If you have any questions about your delivery, contact us at:
Email: support@souqbarq.com
WhatsApp: +971 56 805 1767