Refund & Return Policy

Last Updated: 07/24/2026

Thank you for shopping at SouqBarq. This policy explains how we handle issues with your order, and what remedies are available to you.

Our Policy: Replacements, Not Refunds

We want you to be completely satisfied with your purchase. However, please note that we do not offer refunds. If you receive a product that is incorrect, faulty, broken, or damaged, you are eligible for a free replacement, subject to the conditions below.

We are unable to offer replacements or refunds for change of mind. Please review product details, images, and specifications carefully before placing your order, as we are unable to accommodate cancellations or exchanges once an order has been dispatched for reasons unrelated to a product fault.

Eligibility for Replacement

To be eligible for a free replacement, all of the following must apply:

• The item must be reported to us within 30 days of delivery
• The item must be incorrect, faulty, broken, or damaged upon arrival
• The item must be returned in its original packaging, with all accessories and components included

How to Request a Replacement

1. Contact us at support@souqbarq.com or via WhatsApp at +971 56 805 1767 within 30 days of delivery. Please include your order number and clear photos or video showing the issue with the product.
2. Once your request is reviewed and approved, we will provide instructions for returning the item to our fulfillment partner.
3. Please ensure the item is packed securely in its original packaging with all included accessories (such as cables, manuals, and pouches).
4. Once the returned item is received and inspected, we will dispatch your replacement free of charge.

What's Not Covered

• Change of mind or no-longer-wanted items
• Items damaged due to misuse, improper handling, or failure to follow the safety instructions provided on the product page
• Items returned without original packaging or missing accessories
• Requests made more than 30 days after delivery

Order Cancellations Before Delivery

If you wish to cancel an order that has not yet been dispatched, please contact us as soon as possible. Since payment is collected via Cash on Delivery, no charge will have been made, and no refund process is required for cancellations made before delivery.

Questions

If you have any questions about this policy, please reach out to us at:
Email: support@souqbarq.com
WhatsApp: +971 56 805 1767